Shipping & Returns
WHAT ARE THE SHIPPING COSTS?
Vitavix covers the shipping costs for all orders to the Netherlands & Belgium.
*The shipping costs for returning your item are at your own expense.
CAN I TRACK MY DELIVERY?
Yes, we ship all your items with Track & Trace. You can track your order via the order status page, you will receive the link via email once your order has been shipped.
It can sometimes take a while before the Track & Trace status is available.
WHAT ARE THE DELIVERY TIMES?
Vitavix strives to deliver products quickly. If you place an order before 9:00 PM on workdays, we aim to process your order the same day. The average delivery time is 3-10 days.
I AM NOT AT HOME DURING DELIVERY, WHAT NOW?
If your package cannot be delivered, it will be waiting for you at a post office for 7 days. You will also receive a message from the driver, which will also include the pickup location. After these 7 days, the post office will return the shipment to our warehouse.
RESTITUTION
We have a 14 day returns policy, which means you have 14 days from receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as it was received, meaning without any signs of use and in the original packaging + accessories. You also need the purchase confirmation that you received from us by email immediately after your order.
* To initiate a return, you must first contact us at info@vitavix.co to request a return.
* The Return Tracking Number and the Shipping Company name are required and must be provided to us for all returned orders.
If the return request is accepted (if it is within the 14 day return period), we will send you instructions on how and where to send the package. Items that are returned to us without first submitting a return request not accepted.
We will reimburse the purchase amount and shipping costs if checked and approved. The costs for returning are for the customer. For any further return questions, you can always contact us at info@vitavix.co.
DAMAGE AND PROBLEMS
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the incorrect item so that we can assess the problem and resolve it.
EXCHANGE
The quickest way to ensure you get what you want is to return the item you received and once you receive notification that the return has been accepted you can make a separate purchase for the correct item.
EUROPEAN UNION 14 DAYS REFLECTION PERIOD
You have the right to return your order within 14 days, for any reason and without giving reasons. As mentioned above, your item must be in the same condition as you received it without any signs of use and in the original packaging + accessories.
REFUNDS
We will notify you once we have received your return and it has been inspected. We will let you know if the refund has been approved or not. We can accept returns that do not contain a return form not accept. If approved , you will be automatically refunded within 10 working days. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@vitavix.co.