Privacy Policy

This privacy policy describes how vitavix.co (the “Site” or “we”) collects, uses and discloses your personal information when you visit or make a purchase from the Site.

Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interactions with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. Please see the list below for more information about what personal information we collect and why.

Device information
Purpose of collection: to load the site accurately for you and to perform analysis on site usage to optimize our site.
Collection Source: Automatically collected when you visit our site using cookies, log files, web beacons, tags, or pixels
Disclosure for business purposes: Shared with our processor Shopify
Personal information collected: web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the site

Order information
Purpose of collection: to provide you with products or services to fulfill our contract, to process your payment details, to arrange shipping and to provide you with invoices and/or order confirmations, to communicate with you, to screen our orders to potential risk or fraud, and when in accordance with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Collection source: collected from you.
Disclosure for business purposes: Shared with our processor Shopify
Personal information collected: name, billing address, shipping address, email address, and phone number.
Customer support information
Purpose of collection:
Source of collection:
Disclosure for Business Purposes:
Personal data collected:
Purpose of collection: To provide customer support.
Collection source: collected from you

 

Share personal information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral advertising

As described above, we use your personal information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the Site, your purchases, and your interaction with our advertisements on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who have purchased from other Shopify sellers and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers that may be of interest to you.
To learn more about how targeted advertising works, visit the Network Advertising Initiative ("NAI") educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We use your personal information to provide our services to you, including: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed of new products, services and offers.

Conservation

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to delete this information. For more information about your right to erasure, see the 'Your rights' section below.

GDPR

If you are a resident of the EEA, you have the right to access the personal information we hold about you, have it transferred to a new service and to request that your personal information be corrected, updated or deleted. If you wish to exercise these rights, please contact us using the contact details above.

Your personal data will initially be processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information about how data transfers comply with GDPR, see Shopify's GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a California resident, you have the right to access the personal information we have about you (also known as the "right to know"), have it transferred to a new service, and request that your personal information be corrected, updated or deleted. If you wish to exercise these rights, please contact us using the contact details above. If you would like to designate an agent to make these requests on your behalf, please contact us at the address above.

Cookies

A cookie is a small amount of information that is downloaded to your computer or device when you visit our site. We use a number of different cookies, including functional, performance, advertising and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means that you do not have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information about how people use the website, such as whether it is their first visit or whether they are a frequent visitor.

We use the following cookies to optimize your experience on our site and to provide our services.

Cookies Necessary for the Functioning of the Store

Reporting and Analytics

How long a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in several ways. Please note that deleting or blocking cookies may negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser settings, often found in the "Tools" or "Preferences" menu of your browser. More information about changing your browser settings or blocking, managing or filtering cookies can be found in your browser's help file or on sites such as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

Do not follow

Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not change our data collection and use practices when we detect such a signal from your browser.

Changes

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons.

Complaints

As mentioned above, if you would like to make a complaint, you can contact us by email or post using the details provided under "Contact Us" above.

If you are not satisfied with our response to your complaint, you have the right to complain to the relevant data protection authority. You can contact your local data protection authority or our supervisory authority here:

Last updated: [30-12-2022]